Support

Stuck? Tell uswhat broke.

Message us on WhatsApp or send an email. Somebody on the team reads it and answers, usually within a day, seven days a week.

1 day

typical reply

7 days

a week

2

ways to reach us

2023

operating since

  • 300,000+ bookings
  • 7,500+ creators
  • 300+ venues
  • Live across Bali
  • Offers agreed up front
  • Level up as a creator
  • Verified

Where to send it

One address for anything broken. One for everything else.

App problemsBugs, crashes and anything to do with your accountThis one goes to the people who maintain the app, so it skips the middle step entirely.support@joinclaris.com
Everything elsePress, partnerships, businessinfo@joinclaris.comIn a hurryWhatsApp the team+62 812 3770 3625

Four lines

Put these in the
first message.

Not to make you do our work. A report with these four things gets an answer; a report without them gets a reply asking for them, and that is the day you lose.

01

The email on your account

It is how we find you. Without it the first reply is us asking for it, which costs you a day.

02

What you expected, and what happened

Two sentences. The gap between those two is the bug, and it is the part a screenshot cannot show.

03

A screenshot or a screen recording

Especially for anything visual. A recording of the steps is worth more than any description of them.

04

Your phone and app version

Settings shows both. Half of all app problems only happen on one version, and this is how we find out which.

Already answered

Some of it is already written down.